Client Update, Important Information

🇲🇽 Español

Following the launch of the new client, we have identified critical issues affecting some players, despite having conducted exhaustive internal testing. We understand perfectly how frustrating this can be and we want to assure you that we are actively working, together with our community, to resolve these issues as soon as possible.

In the meantime, we recommend following these steps to minimize or resolve these inconveniences:

If you experience unexpected crashes or monster disappearance:

1. Make sure you have Windows updated.
2. Update your graphics card drivers to the most recent version.
3. If you applied compatibility modes to the game executables, disable them.
4. Restart your PC and try running the game again.

If unexpected crashes continue, please send us a support ticket attaching the .crashdump folder and the katana.log file.

If the game client won't start:

1. Uninstall the game and completely close Steam.
2. Open Steam again with Administrator privileges and install the game again.
3. In the game launcher, go to Options.
4. Click on Repair EasyAntiCheat and try starting the game again.

If the game client still won't start, press Windows + R, type %AppData%\EasyAntiCheat and press Enter. Within that path, open the following two folders until you locate the anticheatlauncher.log file. Please send us a support ticket and attach this file for review.

Our team will carefully review all reports received. We sincerely appreciate your patience and support.